Support FAQs

We will support you in making a referral in the way that suits you best. You can contact us by phone, email, text or using the contact form on our website. We also have a referral form for professionals, which is available on our website.

Parents/carers accessing our services will be offered an appointment with one of our Family Advice Specialists. We can’t provide emergency or same-day support. Instead, you will be offered our first available appointment.

Our Family Outreach Service often has a waiting list, and because of the nature of our work, it isn’t easy to give a timeframe. While you are on the waiting list, one of our Family Advice Specialists will support you.

Our Children and Young People’s services often have waiting lists as well. Due to the nature of our work, we can’t always specify when you will be offered an appointment.

This is a call to support you as their parent/carer, and we don’t need to speak to your child for you to access our support. If your child needs support, our Children and Young People’s Service can work with them directly.

We have several resources on our website that are suitable for children and young people, parents, carers, and professionals.

We can offer advice and signposting to professionals. Please get in touch with us if you think we might be able to help.

We offer a comprehensive suite of training courses. You can find out more here about our training courses.

We have several services that may suit employers. Visit our transitions, events and workplace pages for more information on getting involved.  

We are not able to offer assessment or diagnosis. We can help by providing information and advice about how to get a diagnosis for a child or young person, and we can help you speak to the right professionals.

We cover the whole of Scotland.

We can’t endorse private practitioners but can offer support around these questions and provide information on where to seek services.

Our support focuses on parents and carers of neurodivergent children and young people, as well as the young people themselves, up to age 25. While we recognise that many parents and carers may also be neurodivergent, and we strive to accommodate their needs, our primary goal is to help them support their children.

We are not trained to offer specific legal advice, but we can provide information and support, and we may be able to signpost you to specialist services.  

We can’t support you with family law or mediation issues, but we may be able to signpost you to another service.

We don’t offer behavioural interventions, but as part of our parent/carer services, we can help you communicate with professionals about your concerns.

Our office hours are 9 am until 5 pm, Monday-Friday, although some team members may have slightly different working patterns during these days.